Call Center Representative

Job Description:

Pay Range: $17-21.50

Manage large amounts of incoming calls.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers and deliver world-class service.

Who we are and what we do:

The company serves all of North America, including Canada. The customer base is end users of the equipment. We are considered ‘the factory’ and are the manufactures of heating a cooling equipment. The company then sell the equipment to a distributor who sells to a dealer or contractor. The dealer or contractor installs it in the customer’s home. Instead of the homeowner reaching out directly to the dealer they will call the company for assistance. The company also gets dealers looking for their distributor so they can obtain parts or technical support.

What we help them with:

Residential customer complaints are triaged by Tier 1 agents and transferred to the Connected Devices / Remote Access representatives
Assist with troubleshooting for remote access and connectivity issues, specifically with thermostats
Provide assistance with mobile app navigation and updates, including login issues, registering new accounts and adding devices
Assist with questions related to software and app updates or changes
Dealer referrals—getting a customer connected with a dealer that can provide additional service. Getting Dealers referred to Distributors for assistance
Provide customers with warranty information
Product comparison
Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodationsbutler.com. ZR

Job Ident #: 72342

Company Details

Butler Aerospace & Defense

4960 Corporate Drive
Huntsville, Alabama 35805 USA
butler.com/

Solutions Provider! Butler America combines over 60 years of technical services with 21st-century management tools, culture, and business solutions to match the best talent with the best jobs.

Benefits:
We offer full Medical, Dental & Vision plans.

Supported Manufacturers:
Engineering, Telecom, Skilled Labor,IT, Aviation & Aerospace. BAE, UTC, Sikorsky, Rockwell Collins

Supported Models:
C-130 (all models),T44A, T34C, all models of Sikorsky helicopters.

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

East Syracuse, New York, United States

Type

Contractor

Company Details

Butler Aerospace & Defense

4960 Corporate Drive
Huntsville, Alabama 35805 USA
butler.com/