Junior Analyst, HR Systems

Location: Costa Rica Hybrid

Reporting to: Senior Manager, HR Systems

About Swissport

We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.

In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.

The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.

"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.

“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.

"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.

These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.

Job Summary:

As the Junior Analyst, you will ensure smooth operations of our core business systems through user access management, troubleshooting, and first-line technical support. No experience required—just attention to detail and eagerness to learn.

Job Responsibilities:

• MoveIT
  • Access
  • Creation of jobs
  • Maintenance of existing jobs
• Dayforce Imports
  • Creation of new import templates
  • Organise, version control, and maintain a centralised repository for all import templates; ensure templates remain current with system upgrades
  • Investigate and resolve import failures; work with stakeholders to correct source data problems
• Integrations
  • Monitor and maintain integrations between Dayforce and other systems
  • Global integrations implementation support i.e. OneApp, Aquera
• Dayforce SFTP
  • Securely maintain SFTP credentials and manage access for authorised users
  • Diagnose and resolve connectivity issues, file transfer failures, and authentication problems
• Jira
  • Provision user accounts and optimise license allocation
  • Create and maintain new projects and dashboards
  • Assist with testing activities using Xray
• Dayforce environments
  • Attend and document environment management meetings, track decisions and action items
  • Maintain environment tracker
  • Support and facilitate change coordination
• Box
  • Provision user accounts and licenses, manage sharing permissions, and conduct access reviews
  • Create, organise and maintain folder hierarchies, ensuring appropriate access controls
• Halo
  • Serve as initial point of contact for technical issues
  • Prioritise and triage tickets appropriately
  • Test and implement standard changes
  • Maintain knowledge base articles and resolution procedures for common issues
• Shared mailbox management
  • Monitor shared mailboxes, prioritise incoming requests, and ensure timely responses
  • Maintain folder structures to efficiently categorise and archive communications
• iCIMS
  • Review reported issues with the recruitment system, gather necessary information, and escalate to appropriate users
  • Create and modify user accounts, assign appropriate permissions based on roles, and process access removal requests

Qualifications and Competencies:

• Willingness to learn new systems and processes
• Attention to detail
• Good time management
• Ability to work independently
• Intermediate Excel skills

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.