Customer Account Leader
San Antonio, TX
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As a Customer Account Leader, you’ll serve as the primary liaison between customers and internal teams including operations, engineering, materials, and sales to support product transactions and customer programs. You will help drive customer satisfaction, manage transactional and contractual accounts, and support business objectives through effective communication, coordination, and problem resolution.
What you’ll do:
Customer communication and managing customer expectations: Acts as the primary channel throughout the customer journey once work is secured (e.g., customer onboarding, requirements gathering, reports, visits, customer updates, etc.).
Managing customer experience and satisfaction: Listening to and capturing customer’s feedback, ensuring a smooth customer experience, and uses this information to cultivate customer loyalty and improve StandardAero’s overall service offering
Coordinating supporting services required for the engine MRO event if needed (e.g., logistics, rentals, field service work, component repairs, consignment inventory, etc.)
Coordinating commercial activities to ensure satisfactory execution of the MRO event (e.g. contract flow down, translating customer requirements, work scope definition, etc.)
Coordinating and validating fulfillment of technical requirements regarding the MRO event (e.g., customer/commercial and airworthiness reports, technical documentation, etc.)
Prepares and present customer estimates and invoices, managing customer expectations with respect to costs and resolving any issues as they arise
Maintains data in the internal applications/ systems (e.g., ERP (SA Menu), Customer Relationship Management (CRM) or SalesForce.com (SFDC) database, etc.)
Actively managing the costs and financial performance of the MRO event/ transaction as it flows through the shop, while maintaining accuracy and compliance
Understands high-level business strategy and financial targets as it applies to the customer, working to find innovative solutions to meet or exceed them
Understands technical data and their applicability to the transaction and customer (e.g., OEM documents/portals, Transport Authority regulations, internal quality documents, etc.)
Understands the LEAP Engine OEM and customer-specific maintenance requirements
Basic Qualifications
2+ years of customer-facing experience managing multiple internal and external stakeholders with competing priorities
2+ years of experience applying negotiation, influencing, conflict resolution, and customer service in a professional environment
Experience preparing business communications, reports, or customer documentation in a professional setting
Experience working in cross-functional teams within a business or operational environment
Experience managing multiple priorities and deadlines in a fast-paced environment
Experience interpreting technical data from OEMs or regulatory authorities in a professional setting
1+ year of experience using Microsoft Excel for tracking, reporting, or analysis
1+ year of experience using ERP and/or CRM systems (e.g., SAP, Oracle, Salesforce, or equivalent)
Desired Skills
Associate or Bachelor’s degree in Business, Engineering, Aviation Management, or related field
3+ years of experience in a customer-facing, commercial, account management, or program support role
Aviation, aerospace, or aircraft maintenance industry experience, including exposure to aircraft, engines, components, or MRO operations
Familiarity with OEM, airline, military, or aerospace customer support environments
Knowledge of aviation maintenance documentation, production operations, or repair processes
Strong verbal and written communication skills
Strong negotiation, conflict resolution, and customer relationship management abilities
Collaborative mindset with the ability to build effective working relationships across teams
Strong organizational and analytical thinking skills
Self-motivated with a continuous improvement and learning mindset
Ability to adapt to changing priorities and business needs
Benefits that make life better:
- Comprehensive Healthcare
- 401(k) with 100 company match; up to 5 vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
- Advancement opportunities within a growing global organization
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
