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DescriptionKey Responsibilities:
Provide strategic leadership and operational oversight for all aspects of ramp performance and service delivery. This is an onsite role in Chicago at ORD.
Strategic Leadership
Direct all ramp operations and establish performance standards for safety, efficiency, and service quality
Develop and implement operational strategies to optimize aircraft turnaround times and resource utilization
Drive a proactive partnership with cross-functional leaders to align ramp operations with broader station goals
Establish and achieve financial objectives; manage department administration, manpower, and financial controls
Team Leadership & Development
Execute all departmental training in a timely manner and coordinate development of additional training as needed
Build a high-performing team culture focused on safety, accountability, and operational excellence
Lead the management team and execute performance management and succession planning initiatives in partnership with relevant departments
Develop management and frontline employees through coaching and interaction
Build and maintain an effective, engaged workforce including union, management, and administrative employees
Safety & Compliance
Drive departmental safety oversight, proactive safety initiatives, and communication
Eliminate safety threats through robust frontline communication and ensure all team members maintain focus on safety excellence
Ensure compliance with all security protocols required by United Airlines, airport authorities, government agencies, and FAA/DOT
Plan, coach, and safely execute all departmental operations
Operational Excellence
Provide strategic oversight of baggage sortation systems and operations center and coordinate with appropriate departments to ensure proper functionality
Develop, implement, and execute baggage-related initiatives and strategy
Manage STAR Alliance partnerships and United Express operations
Lead station-level planning for irregular operations, weather events, and peak travel periods
Achieve operational performance metrics including Turn Compliance Index (TCI), local and transfer bag execution, mishandled bag ratio (MBR), and D:0
Stakeholder Engagement
Foster strong cross-divisional collaboration; collaborate regularly with airport departments, CSC, hub and line stations, government agencies, airport authorities, business partners, and vendors
Partner with union representatives
Engage and collaborate with business partners in the local airport community including government agencies (TSA, Airport Authority, FAA) and other airlines
Fulfill additional responsibilities as assigned by leadership
QualificationsWhat’s needed to succeed (Minimum Qualifications):
Bachelors degree in related field or equivalent work experience
8+ years of relevant professional experience
4+ years of leadership experience leading a team
Proven success managing multi-department, multi-layered operations including logistics, business systems, performance metrics, and budgets
Demonstrated success in people management, decision-making, and goal-directed leadership
Strong problem-solving skills with ability to apply continuous improvement methods and industrial engineering principles
Familiarity with safety, operational, and corporate processes and procedures
Experience overseeing safety programs and regulatory requirements in a data-driven operational environment
Effective management of unionized workforce
Excellence in team leadership and mentorship
Commitment to promoting a safe working environment
Ability to manage 24/7 operations with onsite presence, shift work, extended hours, weekend work, and travel with short notice availability
Legal authorization to work in the United States without sponsorship
Ability to drive in AOA zones and pass all required training, security/background, and postal checks
What will help you propel from the pack (Preferred Qualifications):
2+ years of ramp leadership in airport operations or equivalent leadership experience in a fast-paced operational environment
Strong understanding of hub and station operations
Experience in airline operations, ramp operations, express operations, or station operations
Strong data analytics background with ability to identify trends and patterns for operational improvement
Large-scale manpower planning experience
The base pay range for this role is $159,790.00 to $207,998.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.","industry":"Industry