• Ensure smooth operations and service delivery for assigned customers
• Lead technical communication: presentations, on-site meetings, conference calls, online sessions
• Manage and coordinate customer inquiries, complaints, and escalations

• Analyze & document user requirements; support customers in preparing change requests
• Develop concepts and solutions for change and service requests, including effort estimates and, when needed, price negotiations
• Coordinate implementation, documentation, release planning, and occasionally perform deployments
• Plan and oversee customer installations and quality assurance
• Cooperate closely with product management, software development, application operations and account management
• Provide product and technical support during sales activities
• Identify & drive process improvements
• Support incident, problem, and change management
• Maintain operational documentation and ensure service level monitoring/reporting
• Participate in cross-organizational customer teams and implementation projects for new services

Flight privileges, Special deals with selected partners , Health days, Hybrid working possible, Flexible working hours

• 5+ years of relevant experience working at an airline or with an airline IT solution provider
• University degree in Computer Science or a related field, or equivalent qualifications with several years of experience

• Good understanding of airline operational processes or aviation-related domains
• Strong service orientation and excellent customer communication skills
• Experience in IT operations (complex applications) is desirable
• Strong analytical, conceptual, and problem-solving skills
• Excellent communication, negotiation, and stakeholder-management abilities
• High level of initiative, flexibility, and ability to work under pressure
• Ability to work independently as well as in interdisciplinary teams
• Business-fluent English (B2/C1)
• Willingness to travel and to work on-site with customers internationally
• Readiness to work in a hybrid model - 2 days in the office in Gdańsk