Station Manager

Job Description:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary Develop strategies, supervise dispatch operations, provide advisory support, and ensure compliance with established goals, as well as verify customer service performance. Responsibilities Communicate sales and spaneting strategies and mechanisms to both internal and external clients in a timely and appropriate manner. Prepare accurate pro forma analyses for each potential client. Conduct periodic interviews with clients to obtain feedback regarding their level of service satisfaction. Provide appropriate follow-up on customer complaints. Communicate client needs to the relevant departments. Request required information from other departments in a timely and appropriate manner for the preparation of reports, pro forma analyses, and spaneting analysis. Prepare, communicate, and follow up on service terms in contracts, including rates, expiration dates, penalties, and other special clauses. Prepare accurate feasibility analyses for the launch of new projects and the opening of new stations. Fulfill the responsibilities detailed in the station’s QHSE Management System Manual and in the manuals under their responsibility and management, ensuring compliance with requirements in accordance with ISO 9001, ISO 14001, ISO 45001, and ISAGO standards. Requirements and Competencies Bachelor’s degree in Business Administration or related field. Basic knowledge of SGHA and international aviation legislation. Proficiency in Microsoft Office. Advanced command of the English language. Strong communication skills, ability to work under pressure, team-building capability, leadership, results-oriented mindset, negotiation skills, and conflict resolution abilities. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status Join Swissport today and be part of a team that connects the world of aviation!

Job Ident #: 8385

Company Details

Swissport International Ltd

Flughofstrasse 55
Zurich, Zurich Switzerland, International 8152 International
www.swissport.com

Swissport is the world's largest provider of ground and cargo handling services in the aviation industry. The company provides services on behalf of some 835 client-companies and handles around 230 million passengers and 3.9 million flights (movements)...

Benefits:
TBD

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Job Info

Location

Ciudad de México, Mexico, Mexico

Type

Permanent

Company Details

Swissport International Ltd

Flughofstrasse 55
Zurich, Zurich Switzerland, International 8152 International
www.swissport.com