As a Service Desk Agent, you are the first point of contact for all IT-related questions, incidents, and service requests within Brussels Airlines. You provide high-quality first-line support, ensure smooth follow-up with second-line teams, and play a key role in keeping our operations running — especially in a dynamic, aviation-critical environment.
The Service Desk operates in shifts:
You translate user service requests into clear, actionable tasks for internal teams or subcontractors, while keeping users updated on progress and delivery timelines. When you notice inefficiencies or recurring patterns, you propose improvements to streamline processes.
Brussels Airlines
The Service Desk Agent manages first‑line incidents, monitors SLAs, and ensures clear communication. They convert service requests into tasks, support change planning, track hardware assets, and maintain knowledge and operational documentation to improve IT support.
You’ll join a dedicated IT team that keeps Brussels Airlines running by resolving incidents, supporting workplace and operational tools, and ensuring security and compliance. With 24/7 standby support and strong Lufthansa Group expertise, they deliver smart, reliable IT solutions.
About Brussels Airlines SA/NV