Job Title: Travel Consultant-Corporate Implant

Location: Mumbai

Experience: Min 2 to 3 years in Travel 

Job purpose: Provide a high level of customer service and support to both existing and new clients and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day-to-day operations within the department

Key Tasks:

Manage bookings which include domestic, international flights, Hotel & Rail.

Hands-off experience with corporate clients

GDS Knowledge is must - Preferably Galileo

Provide information on products/services- Visa, / Insurance/ Hotel

Handle refund and cancellation of Domestic/International air tickets.

Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.

Co-ordinate with client/implant/servicing team.

Assistance in follow up with invoicing and recoveries.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers.

Flexible to work in the shifts and based on the client requirements.

Dimensions:

Functional Skills/Competencies:

1. Travel Agent Activities

2. GDS Knowledge - Preferably Galileo

3. Corporate Client Handling

Personal Qualities / Behavioral Competencies:

1. Demonstrate excellent communication and interpersonal skills

2. Flexible and Goal Oriented

3. Basic Excel and Microsoft Tools