Job Purpose: The purpose of this role is to manage and process visa applications with a high level of accuracy and compliance. By minimizing errors and delays, the role supports superior customer experience and contributes to overall business performance.

Key Tasks/Activities/Roles:

• Manage end-to-end visa processing, from application receipt to visa issuance, ensuring accuracy, efficiency, and compliance.
  
  
• Collect, verify, and review visa applications and supporting documents in line with destination-specific visa requirements.
  
  
• Coordinate submission of applications to relevant authorities, including embassies, consulates, and government agencies, and handle fee processing.
  
  
• Maintain clear communication with applicants by providing status updates, requesting additional information when required, and addressing queries to ensure a positive customer experience.

Dimensions:

Functional Skills:

• Working on Visa application platform / portal
• MS-Excel

Personal Qualities / Behavioral Competencies:

• Eye for detailing
• Good Coordination and Follow ups skills
• Customer centricity

Education:

• Any Graduation

Experience:

• Working with a travel agency for more than 2 year in the visa application department is required.