Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Sales Operations Coordinator.

Based in Frankfurt, you will be responsible for the execution of daily sales operations tasks for the Central European region. You will deliver five-star service for internal sales teams and external trade partners to facilitate QR revenue generating sales activities.

ACCOUNTABILITIES:

Operational:

• Adhere closely to Standard Operating Procedures for sales operations functions ensuring alignment to Qatar Airways (QR) global sales operations principles.
• Play a leading role in the team for executing sales operations activities including Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Deliver customer-friendly, value-added communications to external trade partners on QR-related matters such as campaigns, policy changes, fare revisions.
• Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
• Assist our sales teams with Key Customers in face-to-face meetings and maintain accurate reporting, if possible, for our account managers across a portfolio of accounts.
• Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.
• Handle all sales operations activities including (but not limited to) reservations and ticketing, refunds, agency billing disputes, trade/corporate account support, group sales, sales support, sales systems and supporting important clients with their travel arrangements.
• Oversee the processing of refunds and working closely with various departments to ensure all issues relating to ticketing audit are handled, maintenance of Galaxy, Sales Force and Trade portal platforms.
• Produce reports for relevant spanets and share monthly performance reports.

• Minimum 3 years of job-related experience in one or more of these fields: reservations/ticketing, sales support, tariffs, distribution, business analysis.
• Good knowledge of airline processes (e.g. Pricing/Distribution technology) and GDS systems.
• Problem-solving skills, efficiency-oriented mind set.

• Minimum 3 years of job-related experience in one or more of these fields: reservations/ticketing, sales support, tariffs, distribution, business analysis.
• Good knowledge of airline processes (e.g. Pricing/Distribution technology) and GDS systems.
• Problem-solving skills, efficiency-oriented mind set.
• Fluency in English and German (written and spoken).
• This is a newly created team and will suit an individual who is willing to be part of the build-up, sharing experiences and coming with ideas for improvements and efficiencies.
• You must have the right to live and work in the EU to be considered for this role. You will be required to be local in Frankfurt for this role.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QAExternalCS/jobapply.ftl?langen&job221510